Returns and Refunds Policy

Welcome to Paddockers. We pride ourselves on the quality of our apparel and the satisfaction of our customers. Please read our Returns and Refunds Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Sizing and Fit Policy

We strive to provide accurate sizing charts for all our garments. If you receive an item in the exact size that you ordered, but you find that the garment runs smaller than expected or the fit is not to your liking, we do not offer full monetary refunds or direct exchanges for these instances.

Instead, we want to ensure you still have a great experience with Paddockers. If you find yourself in this situation, we will gladly offer you a 45% discount coupon to be used on your next purchase.

Conditions for the Sizing Discount:

• You must notify our support team at paddockers.com@gmail.com within 14 days of receiving your order to claim this discount.

• The original item is yours to keep, gift, or donate.

2. Damaged, Faulty, or Incorrect Items

We have strict quality control standards, but occasionally transit damage or manufacturing faults can occur. If your product arrives damaged, with defects, or is entirely incorrect, we are here to help.

The Review Process:

1. Report the Issue: You must contact our support team at paddockers.com@gmail.com within 7 days of receiving your parcel. Claims made after this 7-day window will unfortunately not be accepted.

2. Provide Evidence: Please include your order number and clear photographic evidence of the damage or defect in your email.

3. Analysis Phase: Once received, the Paddockers team will place your request under review. We reserve the right to determine the eligibility of the claim based on the evidence provided.

4. Resolution: If your claim is deemed eligible by our team, you will be offered the choice of:

   • A brand new replacement of the exact same product, dispatched to you at no extra cost.

   • A full monetary refund issued to your original payment method.

3. General Conditions and Protections

To protect our store and ensure a fair process for all customers, the following general rules apply to all claims:

• Processing Times: Please allow up to 5-7 working days for our team to complete the analysis phase once you have submitted your photographic evidence. If a refund is approved, it may take a further 3-5 working days to appear in your bank account, depending on your payment provider.

• Wear and Tear: Refunds and replacements are not applicable to items that have been worn, washed, altered, or damaged due to improper care or general wear and tear by the customer.

• Final Sale Items: Any items purchased during a clearance sale or marked as 'Final Sale' are exempt from refunds or replacements unless they arrive structurally damaged.

4. Contact Us

If you have any questions regarding your order, our sizing, or this policy, please do not hesitate to reach out to our customer care team.

Email: paddockers.com@gmail.com Response Time: We aim to reply to all enquiries within 24-48 working hours.

Tips for your Shopify store:

• Make sure you have a highly visible "Size Guide" on your product pages to further protect yourself from sizing complaints.

• Create a dedicated page named "Returns & Refunds" in your Shopify dashboard and paste this text there. Link it in your footer menu so customers can easily find it before purchasing.